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All Buyer Messages in One Place
Centralizing all customer queries from multiple seller accounts into one platform allows you to streamline customer service operation, so you can respond to all your customer inquiries efficiently without the hassle of logging into separate seller accounts.
BigCRM can automate feedback and review request emails to happy customers to increase your odds of getting positive reviews and feedback. It provides a variety of proven email templates that are tailored to various customer service scenarios. You can also customize and create your own email templates. All email templates can be translated into multiple languages automatically. An option of automatically assign optimal email subjects and best delivery time for each email campaign can help you get more feedback and reviews.
Reduce Response Time with Autoresponder
BigCRM allows you to assign appropriate auto-reply messages to respond to different buyers’ questions. Providing a responsive customer service is key in your success to meet customer expectation even after business hours.
No More Review Request Email to Unhappy Buyers
Ask for feedback and review at the right time! Never request a review or feedback from a buyer whose product or order issues have not been solved. To avoid receiving negative reviews and feedback from unhappy customers, BigCRM can stop requesting feedback and review from buyers who have contacted you for support. However, you can still ask for feedback or review from customers after their issues have been resolved.
Customize Roles and Permissions
Set the specific group of agents and security permissions to control what they can view and do on BigCRM Amazon help desk.
Improve Team Synergy
Customizable rules make it easy to assign tickets to the agents. BigCRM also allows agents to collaborate with each other and share information by leaving note on any issue.
Track the Performance
Total insight of support productivity, customer experience and agent workload to measure and optimize the team performance.
Customize your Campaigns with built-in HTML editor
The built-in HTML editor enables users to create more attractive and personalized email campaigns. Users can insert images, hyperlinks and can also make amendments to the email's design to effectively reach and engage with their buyers.
- Centralized Buyer Messages
- Customized Response Templates
- Intelligent Autoresponder
- Automated Feedback and Review Request
- AI-Power Support Optimal Email Subject and Delivery Time
- Buyer Blacklist Management
Who should use BigCRM
- Sellers that use Fulfillment By Amazon (FBA)
- Sellers that use Seller-Fulfilled Prime
- Sellers that use the Merchant Fulfilled Network (MFN)
- Sellers with private-label products
- Brand owners